Shipping & Returns
How much is shipping?
Shipping is a flat rate
Free for orders over $200
What couriers do you use?
Waymbul Studios uses couriers Australia Post and Sendle for domestic and international shipping.
Australia Post will be used for those with PO Boxes, Parcel Collect numbers & some rural or regional areas where Sendle may charge extra for shipping.
How long will it take before my order is shipped?
Orders can take between 2-5 days to be shipped.
How will I know my order has been shipped?
An email will be sent with tracking information once shipped.
Tips for an ease-filled shipping experience:
- Ensure your details are correct before placing order. Ensure you've provided unit number where relevant.
- List your email and mobile number. You will receive tracking via sms.
Is my package insured?
All packages are insured for free for orders under $100. Anything over will incur a cost. You can email me within 24 hours of order and request a quote for insurance to email@example.com with subject (order number) insurance request. I will ask for a transfer for insurance - you can bank transfer or through PayPal.
Is my insurance valid if I give authority to leave (ATL) and my package is stolen from my house?
Unfortunately in my experience, the insurance is void if you've given ATL. You can leave a message in the checkout with specific delivery instructions or email firstname.lastname@example.org with instructions within 24 hours of purchasing. If you don't specify I cannot ensure packages won't have ATL.
What if my package arrives broken or is stolen?
Orders under $100 and for those over who have paid, your insurance is likely to cover this.
If the package is broken, take as many photos as you can of the piece and the outside box and send to email@example.com advising of breakage. I will lodge a claim.
If the package is stolen, send through relevant information and photos (proof of delivery etc) and I will lodge insurance claim. Remember if you haven't advised of no ATL preference, this may not be covered.
P.O. Boxes and Express Post will be sent via Australia Post.
Do you ship international?
International shipping available at checkout. Please read above as the frequently asked questions also apply to international shipping.
How much is international shipping?
International shipping is a flat rate of AUD $30.
Return, Refund & Exchange Policy
Please keep in mind that a lot of the art made and sold through Waymbul Studios online store is often one off and unlikely to be recreated exactly the same.
I do not offer returns of products due to a change of mind.
If a piece is broken in transit, a photo will suffice as enough evidence. You are not required to send this back.
Refunds due to items broken in transit are paid out once the insurance claim has been submitted and approved.
I often cannot remake your piece unless I offer multiples of this item. You can email and check with me. I am empathetic to these unfortunate situations that are often out of our control and if I can't help you further I may offer a discount code for next time. If you decide to repurchase, we can discuss a better way to send for piece of mind.
Exchanges are not offered at this time. Please be mindful of your decision before purchasing and make sure you're 100%!